Shipping policy

Shipping Policy

At Scentkind, we aim to process and deliver your orders as efficiently as possible.

Please review the shipping information below before placing your order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Order processing includes payment verification, order preparation, and packaging.

During periods of high order volume, processing may take longer than usual.

2. Shipping Time

After an order has been processed and dispatched, estimated shipping time is generally:

2–5 business days.

Estimated total delivery time is approximately 3–8 business days, including order processing and transit.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances beyond our control, including carrier delays, weather conditions, customs procedures, and other unexpected events.

3. Shipping Fees

Our standard shipping rates are:

Orders below $35: $6.50 standard shipping fee.
Orders of $35 or more: Free standard shipping.

The applicable shipping fee will be displayed during checkout before payment is completed.

4. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

When tracking information becomes available, it may be sent to the email address provided during checkout.

Please allow time for tracking information to become active after the carrier receives and scans the package.

5. Shipping Address

Orders are shipped from our shipping location:

302 Summit Cir
Houston, PA 15342
United States

Please ensure that your shipping address and contact information are accurate before completing your purchase.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

[email protected]

Please include your order number so that we can review the shipment and assist you.

7. Incorrect or Damaged Deliveries

If you receive an incorrect, damaged, or defective product, please contact us as soon as reasonably possible.

Please provide your order number and clear photographs showing the issue.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.